Effective Date: November 2025

Welcome to Emerald Studio. By accessing and using our website (www.emeraldstudiopk.com) or purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions apply to all visitors, users, and customers of Emerald Studio. By using our website or placing an order, you agree to be bound by these terms. If you do not agree, please discontinue using our website.

2. Products and Services

• All products displayed on our website are subject to availability.
• We reserve the right to modify or discontinue products at any time without prior notice.
• Product colors may slightly vary due to photography lighting or screen settings.
• Measurements for stitched items are approximate and may differ slightly from size charts.

3. Pricing and Payments

• All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• Payments can be made via Cash on Delivery (COD), Bank Transfer, or other available methods at checkout.
• Orders are confirmed only after successful payment verification (where applicable).

4. Orders and Acceptance

• Placing an order does not guarantee acceptance. We may cancel or refuse an order at our discretion.
• We will notify you if your order cannot be processed due to product unavailability, pricing errors, or technical issues.
• Once an order is confirmed, changes or cancellations may not be possible if processing has begun.

5. Shipping and Delivery

• We deliver across Pakistan through trusted courier partners.
• Delivery times vary based on your location, typically between 3–7 business days.
• Emerald Studio is not responsible for delays caused by courier services, public holidays, or unforeseen circumstances.

6. Returns and Refunds

Please refer to our Refund and Return Policy page for detailed information regarding returns, exchanges, and refunds.

7. Intellectual Property

• All website content, including images, logos, designs, text, and graphics, is the property of Emerald Studio.
• Unauthorized copying, reproduction, or distribution of our content is strictly prohibited.

8. User Responsibilities

• You agree to use our website for lawful purposes only.
• You must not upload harmful, abusive, or fraudulent content.
• Providing false or misleading information during orders may result in account suspension.

9. Limitation of Liability

Emerald Studio shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our maximum liability shall be limited to the amount paid for the product in question.

10. Privacy Policy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of information as described therein.

11. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on this page, and continued use of our website constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed under the laws of Pakistan. Any disputes arising from these terms shall be subject to the jurisdiction of courts in Lahore, Pakistan.

13. Contact Us

For questions or concerns about these Terms and Conditions, please contact us at:

Email: support@emeraldstudiopk.com
Website: www.emeraldstudiopk.com
Address: Emerald Studio, Lahore, Pakistan

© Emerald Studio. All rights reserved.